Fulfillment Policy

1. Policy Statement

GRIITYSHOP.COM is committed to managing its legal and contractual compliance obligations in a proactive, ongoing, and responsible manner. It is committed to not only identifying the legislation which it is obliged to comply with but also measuring the levels of compliance in the organization. A Legal and Contractual Compliance Programme is a system for identifying and monitoring compliance with legislation and contractual agreements. It also attempts to raise employee awareness of legal and contractual obligations and aims to embed a compliance culture within the organization.

2. Purpose

This policy provides guidance to prevent breaches of any criminal and civil law, statutory, regulatory, or contractual obligations.

3. Scope

3.1 Employees

his policy applies to all  Employees, Contractors, and Third Party Employees, who use, process, and manage information and business processes of GRIITYSHOP.COM.

3.2 Documentation

The documentation shall consist of Compliance Policy, and related procedures & guidelines. The Compliance Policy document and all other referenced documents shall be controlled. Version control shall be to preserve the latest release and the previous version of any document. However, the previous version of the documents shall be retained only for a period of two years for legal and knowledge preservation purposes.

3.3 Records

Records being generated as part of the Compliance Policy shall be retained for a period of two years. Records shall be in hard copy or electronic media. The records shall be owned by the respective system administrators and shall be audited once a year.

3.4 Distribution and Maintenance

The Compliance Policy document shall be made available to all the employees covered in the scope. All the changes and new releases of this document shall be made available to the persons concerned. The maintenance responsibility of the document shall be with the CISO and system administrators.

4. Privacy

The Compliance Policy document shall be considered as “confidential” and shall be made available to the concerned persons with proper access control. Subsequent changes and versions of this document shall be controlled.

5. Responsibility

The Compliance Policy shall be implemented by the CISO / designated personnel and Compliance Officer (if any).

6. Policy

The organization shall explicitly define and document its approach to meet all legal, regulatory, and contractual requirements. Issues of data protection, restrictions on the use of specific technology, compliance with security policies and standards must be defined and documented. Legal advice shall be sought and all above-mentioned documents shall be kept up to date.

7. Enforcement

Any employee found to have violated this policy may be subjected to disciplinary action in line with the HR Policy.

8. Refund Policy

We offer full refunds on all products within 10 days of purchase date.

9. Delivery Policy

We ship all purchases within 24 hours unless otherwise noted on the product page (e.g. pre-orders). Our products ship through Chilexpress, USPS, UPS, and Fedex. Generally you can expect your items with 2-5 days but there may be situations of lost goods, resulting in longer delays. There are also unknowns for international customers regarding shipping and customs. If you do not receive your product within 1 week, please contact us.

10. Return Policy

We accept returns within 10 days of purchase with a full refund. Customer is responsible for the price of shipping the item back to GRIITYSHOP.COM.

11. Cancellation Policy

Customer may cancel orders within 10 days for a full refund. Beyond 10 days, cancellations will not be accepted.